Can I return or exchange my order?

Can I return or exchange my order?

We want you to be happy with your Alter Sleeves purchase. Therefore, if you find any issues with the design or the printing of the sleeve, we would be happy to replace it for you. We reserve the right not to accept returns or exchanges for other reasons than production issues, however, if you have any issue with your purchase, we reqcommend you contact us and we’ll do the best to resolve this with you. If you find an issue in your received order, please contact us via the contact page.

Complete Details for Exchanges / Returns

1) Categories of goods that can / cannot be returned (it is necessary to mention both goods of good quality and inappropriate

We will gladly replace any defective or misprinted design that is reported within 30 days of purchase or 7 days of receipt, whichever is greater.  If you are not happy with the Design for non-production reasons (color matching, alignment, aesthetics) we will work with you to come to a solution to resolve the issue.  There will be no refunds issued for shipped designs.

2) Terms, conditions and procedure (process) for the return of goods of good quality

Undesired Designs may result from color mismatch, incorrect set ordered, too dark or too light designs or aesthetic issues not noticed before purchase.

All claims begin by email our customer support team through the contact page.  If the purchased sleeve does not look as desired, or you have other non-production issues with it, Alter Sleeves will work with you to rectify the situation by offering a credit for future purchase or a fixed version of the printing if appropriate.  To resolve the issue we will also need a photograph of the sleeved card and a photograph of the card side-by-side with the sleeve. In order to receive a replacement, the sleeve must be not obviously used or damaged by the buyer.  We may request you destroy the reported sleeve(s) before we send a replacement.  There will be no reason for the customer to ship anything back to Alter Sleeves in the case of Defective or Undesired designs.

3) Terms, conditions and procedure (process) for the return of goods of inadequate quality

Inadequate Quality may include, misaligned printing, chipped or peeling printing, damaged sleeves or any issues that may be caused by inncorrect shipping or handling.

All claims begin by email our customer support team through the contact page.  In order to receive a replacement, the Damaged or Misprinted sleeve must be not obviously used or damaged by the buyer.  If it is a production issue, we request a photograph of the sleeved card and a photograph of the card side-by-side with the sleeve. We may request you destroy the reported sleeve(s) before we send a replacement.  There will be no reason for the customer to ship anything back to Alter Sleeves in the case of Defective designs.

4) The physical location where the refund can be made

In the rare case of a refund, payment will be made back through the payment provider used to make the purchase, PayPal or Stripe.  Generally resolution will be through reshipment of corrected products or the issuance of credits or vouchers for future purchase.  Credits for Free Shipping or a refund of shipping costs paid may also be provided.

5) Terms and conditions for the refund.

To receive a refund, the purchase must have been made on the site using one of the payment methods available. The Customer must have contacted the Customer Support team and provided evidence of the issue.  Through the resolution process a determination by the support team must be made to isse a refund instead of replacement product or credit.  At that point, a refund will be issued via the payment system used for the purchase, PayPal or Stripe.

6) Payment methods

We accept PayPal and Stripe for payment.  EU customers will have VAT included in their purchase.  All customers using PayPal will have a 3.5% fee added to their purchase.

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